Senior Operations Manager

Leadership and People Management:

• Identifies and understands the needs of customers
• Manage and motivate team performance to ensure the team is focussed on the key challenges at all times
• Effectively manage all team communication – in groups or individually
• Line management responsibility for Team Members
• Drive and Foster a team culture

Operational/Technical Management:

• Effectively prioritise and organise work to maximise opportunities and deliver the business result
• Work allocation and monitoring of whole team
• Empower your team to operate utilising best practice in operational efficiency
  
• Empower your team to operate to best advantage by ensuring technical training, authority level advancement and underwriting capability is maximised
  
• Monitoring and reporting of relevant KPIs
  
• Roll out new procedures or instructions as required
  
• Project management as required
  

Capabilities:

• Ensure you constantly develop your own skill set
• Ensure the technical and professional development of your team is an ongoing priority and instil an ethos of continuous development. This includes taking ownership of professional development by progressing through CII and other appropriate accreditation
  
• Ensure the technical and professional development of your team is an ongoing priority and instil an ethos of continuous development. This includes taking ownership of professional development by progressing through CII and other appropriate accreditation
   

• Academic requirements: Degree educated to 2.1 level or equivalent
• Achieved or working towards ACII
  
• Excellent relationship management skills
  
• Practical knowledge of MS Office and MS Outlook
  
• Good Numerical and verbal reasoning skills
  
• An understanding of the general insurance market
  
• Experience of leading a team and managing workflow, ideally within an insurance environment